Balanced Scorecard Driven Business Process Definition Using XML

During the last decade a variety of information technologies have emerged relating to business process modelling. One issue resulting from the introduction of these technologies is the inability to link the business process definition with the information gathered during the development of the business strategy. Organisations require the ability to define their business strategy, then use the outcomes of this definition to drive the business process definition. This paper details a methodology that applies XML to link business strategy with business process definition. The key contribution of this work is an extension to the Balanced Scorecard XML draft standard that incorporates quantified business process performance measures. This methodology is then applied to a specific case study where an organisation plans to provide personal loans to its customers.